Texas grandmother, 83, says Wells Fargo heartlessly refused to

Texas grandmother, 83, says Wells Fargo heartlessly refused to

An 83-year-old Texas girl says Wells Fargo left her on the hook for almost $15,000 after fraudsters altered a verify she mailed — and now going to the financial institution induces vomiting and tears.

Billie Young, a Dallas resident who has been caring for her cancer-stricken husband, wrote two checks in August 2024, according to her household.

One was for her electrical invoice. The other, for $14,952.52, was meant to repay her automobile mortgage.

Billie Young, 83, says Wells Fargo refused to reimburse almost $15,000 after a verify she mailed to repay her automobile mortgage was altered and cashed by another person. WFAA

Only one fee reportedly made it the place it was supposed to go.

While the utility invoice was processed usually, the automobile mortgage verify was altered and cashed by an unauthorized social gathering, draining almost $15,000 from Young’s Wells Fargo account, her household told WFAA-TV.

Wells Fargo denied Young’s fraud declare in May, citing “untimely reporting,” according to correspondence reviewed by the household.

“The claim will remain denied, and we will not reimburse you for the disputed transactions,” the financial institution reportedly wrote.

The rejection has taken a toll on Young, according to her household.

“It’s been very sad, and more so to see we can’t get through a bank visit without her vomiting or being in tears,” Young’s granddaughter, Kecia Byars, told WFAA-TV.

Young’s household insists she contacted the financial institution properly within the reporting window mandated by Wells Fargo so as to submit a declare for reimbursement.

On Sept. 6, Young called Wells Fargo to ask about each checks — a name she documented in her checkbook, WFAA-TV reported.

A financial institution consultant told her the electrical invoice verify had not cleared, and Young requested a cease fee.

Wells Fargo denied Young’s fraud declare in May, citing “untimely reporting,” months after the altered verify drained almost $15,000 from her account. WFAA

She was also told the automobile mortgage verify had cleared.

According to the household, the rep didn’t inform Young that the verify had been cashed by somebody other than the meant payee.

Believing the mortgage had been paid, Young took no additional action.

Later that month, she obtained a invoice from the lender displaying the steadiness was still due.

It wasn’t until mid-October, after she obtained a picture of the cashed verify, that the fraud turned clear, the sufferer’s household said.

The title of the payee had been modified to somebody Young didn’t know and her signature appeared to have been altered.

Young filed a fraud declare with Wells Fargo, and her household filed a report with the Dallas Police Department, they said.

Young documented a Sept. 6, 2024 name to Wells Fargo in her checkbook — weeks after mailing the checks — when she was told the automobile mortgage fee had “cleared.” WFAA

They added that the altered verify was initially rejected by one financial institution because it appeared fraudulent before another financial institution finally cashed it.

Young, who had banked with Wells Fargo since 1996, later closed her account.

After WFAA aired a report on the case, Wells Fargo said it was “re-reviewing” Young’s declare amid public backlash. Brett – inventory.adobe.com

After WFAA reported the story late last month, viewers nationwide contacted the station with related accounts involving aged kin whose fraud claims have been denied over timing points.

Following a second report earlier this week, Wells Fargo said it was “re-reviewing” Young’s case.

Dallas police also said they have been taking another have a look at the case.

The Post has sought remark from Wells Fargo.

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