Telehealth giant Hims & Hers says its customer support system was hacked

Telehealth giant Hims & Hers says its customer support system was hacked

Hims & Hers, the telehealth company that sells weight-loss medicine and sexual health prescriptions, has confirmed a data breach affecting its third-party customer service platform.

The healthcare company said in a data breach discover filed with the California legal professional common’s workplace on Thursday that the hackers stole data about consumer requests despatched to the company’s customer support team. The company said hackers broke into its third-party ticketing system between February 4 and February 7 and stole reams of support tickets, which contained private data submitted by prospects.

The data breach discover said the hackers took customer names and call data, in addition to other unspecified private data that Hims & Hers left redacted in the letter.

Although the company says customer medical data weren’t affected by the breach, the nature of customer support programs means that the data could include delicate data about an individual’s account, private data, and healthcare.

It’s not yet identified how many people had private data compromised in the hack. Under California regulation, corporations are required to reveal data breaches involving 500 or more state residents.

Jake Martin, a spokesperson for Hims & Hers, told TechCrunch in a press release the company was hit by a social engineering assault, during which hackers trick staff into granting entry to their programs. The spokesperson said the stolen data “primarily included customer names and email addresses.” The company didn’t say what particular varieties of data had been taken, when requested by TechCrunch.

The company wouldn’t say if it has obtained any communication from the hackers, such as a requirement for cash.

In latest months, customer support and ticketing programs have grow to be wealthy targets for financially motivated hackers, who’ve raided databases containing customer data and extorted corporations into paying a ransom.

Last 12 months, Discord had a data breach that affected its customer support ticketing system and uncovered the government-issued IDs of round 70,000 people who had submitted their driver’s licenses and passports to the company to confirm their age.

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