Burger King testing AI headsets that track how friendly employees are

Burger King testing AI headsets that track how friendly employees are

Burger King is testing AI-powered headsets that can recite recipes, alert managers when inventories are low and even track how friendly employees are to prospects.

Restaurant Brands International – the Miami-based company that owns Burger King, Popeyes and other manufacturers – said Thursday it’s presently testing the OpenAI-powered headsets in 500 U.S. eating places.

The system collects data on restaurant operations and shares it through “Patty,” a voice that talks to employees by their headsets.

Burger King has begun testing AI-powered headsets that can recite recipes, alert managers when stock is low, and even track how friendly employees are to prospects. vulcanus – inventory.adobe.com

If the drink machine is low on Diet Coke, Patty will inform the retailer’s supervisor.

If a buyer makes use of a QR code to report a messy lavatory, the supervisor will likely be alerted.

Employees can ask Patty how to make varied menu objects or inform Patty to take away objects from digital menus in the event that they’ve run out of components.

Burger King said it’s also exploring utilizing Patty as a method to enhance customer support.

The system can track when employees say key phrases like “welcome,” “please” and “thank you” and share that with managers.

When requested about that functionality Thursday by The Associated Press, Burger King said the intent is to make use of Patty as a training tool, not a tracker of particular person employees.

Restaurant Brands International – the company that owns Burger King – said Thursday that it’s testing OpenAI-powered headsets across 500 U.S. eating places. Bloomberg through Getty Images

“It’s not about scoring individuals or enforcing scripts. It’s about reinforcing great hospitality and giving managers helpful, real-time insights so they can recognize their teams more effectively,” Burger King said in an announcement.

Burger King added that the key phrases are “one of many signals to help managers understand service patterns.”

“We believe hospitality is fundamentally human. The role of this technology is to support our teams so they can stay present with guests,” Burger King said.

Patty is a component of a bigger app-based BK Assistant platform that will likely be out there to all U.S. eating places later this 12 months.

Burger King is one in all a number of fast meals chains experimenting with artificial intelligence.

Yum Brands said last spring it was partnering with Nvidia to develop AI applied sciences for its manufacturers, which embrace KFC, Taco Bell and Pizza Hut.

McDonald’s ended a partnership with IBM in 2024 that was testing automated orders at its drive-thrus.

The company is now working with Google on AI techniques.

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